Hi everyone at Russian Brilliants, thank you. thank you, and thank you again for by beautiful ring IT IS FABULOUS and please pass on my special thanks to Lorraine Scanlon whose customer service is second to none ,that girl really goes the extra mile to ensure an exceptional customer experience.  Regards F. S.

Vicki was such a pleasure to work with, great follow up, great customer service…Gerry, great advice on the phone with all my silly questions.  I am a huge believer in good customer service, which is quite rare to find these days.  I have to say, that I could not have received better customer service, and I could not be happier with my ring.  It is so beautiful!  Thank you, Thank you, thank you!  I will surely purchase from you in the future, and send as many people as I can your way!  You were wonderful! Kindest Regards, M.S.

I have always been satisfied with Russian Brilliants service and products. L.G.

I love your company! VA, IL

Hello! I must say that I am very impressed by your company. I called ad got EXCELLENT customer service, and your email was very quick and helpful. However, what is Contract Ring Manufacturing? Please explain. I have designed the ring and it was made, but I am not obligated to purchase it. Thanks again, and I cannot wait to make my purchase. Christina

Dear Mr. Hauser, I was so glad to get your very informative email.  Please accept my alology for my late reply. The information that you have provided me is so useful that it not only has solved my perplexity but it also has enlarged my field of vision.  Thank you very much!!

Lorraine, The wedding band looks perfect as well as the fit to the engagement ring. It was exactly what I had in mind when I talked through it with Gerry. The prompt completion was impressive, special thanks to Gerry for being an honest business man and also to the Hadar team. L.E.

You make me laugh Gerry....its so nice to organize such an important thing with someone millions of miles away who has just the same sense of humour as I have...every time you say you are there for us it makes me smile...your such a pleasure to deal with! C.H.

Mr. Hauser - I just wanted to let you know how much I appreciated you taking my call today and answering my questions regarding the local jeweler's contentions about the stone. After speaking with you and asking my questions, I feel much better about my purchase and I am excited to have it mounted for my wife. It is uncommon these days for a customer to receive such great support, not only from the staff, but from the President of the company. Again, thank you for taking the time to put my concerns at ease and to provide some education to a gemological illiterate who cares about his purchases. Have a great day! Regards, Jack Bountiful, UT

Hi Gerry, I thank you so very much for getting back with me so quickly every time. It is such a great feeling that it doesn't take days to get a response from companies. The truth is that I almost deleted your e-mail thinking that it was junk mail since I never thought to get a reply so quickly. Look forward to hearing from you, Ian. 

Thank you for the exceptional service in getting me the trinity ring for my wife’s birthday on time and with short notice. The ring is stunning. Your personal attention will not be forgotten. I will contact you soon for earrings for the Christmas season. I send my very best wishes. T. K., Diamondhead, MS

WOW! You guys are awesome, thank you so much Gerry and Lorraine for such a professional job...and response on such short notice.  I'm torn on whether I want to share you guys or not (but I will...) everyone needs to know about you!  Thanks so much again for a fantastic job...my ring is FABULOUS....!!!

Lorraine and Kelly, Thanks again for all your help with my wife's ring.  I got it yesterday and surprised her with it last night, so it came early.  Her face lit up like the Christmas tree.  We noticed that the mounting is different - 6 prongs instead of 4 -  and she likes it even better, as she feels it will be stronger.  Your customer service, from the time I contacted you about buying the ring. I would recommend you to everyone!  Happy holidays and thank you, thank you, thank you again! David D.

I would like to thank you for your more then generous gesture of good will. My wife and I celebrating our 15th anniversary. My expectations of your service superceded my initial dissatisfaction, at this time, I would like to thank you very much and tell you that happy smiles and nervous shakes were worth a thousands words of gratitude. Thank you  Garry.

"I was in the market for a diamond from Russia for a variety of reasons when I discovered your website. My soon to be husband wanted to buy a three stone ring for me for a wedding present, but we have spent so much money on my wedding ring, I felt a little guilty spending $4K on another ring. I have not yet told him that the diamonds are simulated, as I want to see his reaction to the ring without that information. He and I travel extensively and enjoy purchasing fine jewelry as a keepsake of our travels. I am so anxious to see the ring I recently purchased and have enjoyed the great customer service I have received thus far." - J.B.

"Thank you so much for speaking with me personally - that is such a rare treat these days.  I had looked at other companies that offer simulated diamonds but you are the only one who responded and the only one I could research your history on - means a lot to someone out in rural Kansas!!!!" Sincerely, T.R

Thanks for such great customer support/service and I will be saving up to buy the matching earrings really soon:) Hope you've had a great week and that you and your loved ones will all enjoy a fun and relaxing weekend. Take care and thank you again Kelly ~ W.A.

Gerry, Just a note. Gave my wife the 1.55 and had it mounted--it's beautiful!!!!! She loves it. Glad we stayed with the 1.55, the 2.0 would have been to large for the setting. I again want to thank you for all your help, in a day and age where consideration is sadly lacking, you were wonderful to deal with---Bob

Thank you so much Gerry.  I will be looking at stones over the next little while to see which larger size would look best in my setting.  As it stands right now I have a .75ct marquise stone. Your help is so much appreciated.  No wonder your testimonials are so wonderful! T.R., Edmonton, Canada

Kelly, THANK YOU, THANK YOU, THANK YOU!!!!  The Passion Collection wedding set with the 2.5 ct. marquise is stunning! I just love it!  You have been so kind and I truly appreciate your patience and helping me get the rings that were “just right”. Your customer service is outstanding. I’ll be back for more of your beautiful stones! J. H.

THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU  J.S.

Bob Hamburg and Hadar, Your patience and dedication to customer satisfaction exceeds the norm in your field.  I am also very thankful for the amount of care you put into making doing business with you a stress free experience you are definitely an asset to your company.  F.Y.I. Bob your company now has my future business because of these qualities and if I was your boss I would give you a hefty raise for bringing such loyalty to the company. Hats off to Hadar for hiring you! Thanks again! B

Thank you very much. You got the earrings here by my anniversary which I greatly appreciate. R.L.

Thank you I received the ring today it is very beautiful!  I opened the box slowly just like you told me to, so that I can get some hot air! Ahhh....Haha.    Anyway thank you for your quick delivery! Happy holidays to you and your family. Alanna

We have found customer service to be superb so far, just cannot wait to see the ring! B.D., Massachusetts

Dear Bob, I would like to thank you for your help yesterday afternoon.  I planned on calling a few places to learn about the different options available, prices, and guarantees.  However, that did not happen, you were my first and ONLY call!  You put my mind at ease, and you made me confident enough with your product that I did not make another phone call after we spoke!  You are truly an asset to your  organization.  I am  looking forward to receiving the package that you sent.  Thank you for your time, your knowledge, and for being so entertaining!  I would love to continue doing business with you. Sincerely, Angela

I just wanted to write and say thank-you for doing such an amazing job on my ring.  I had ordered a stone according to the specifications my jeweler told me and it ended up being too small.  Your customer service was great. I sent my ring and the other stone. We appreciate setting the stone in my ring for a very reasonable fee.  I am so happy with my ring!  It is so beautiful!!  Thank you for your excellent service!  Sincerely, T. & B.

Hi Bob, I meant to email you to tell you that I love the 2 carat stone you sent to me! It’s so beautiful. Thank you, Tanya P.S. I wish I could tell everyone!!!

Hi Gerry, I wanted to personally thank you guys for the great service, the ring came before it was scheduled and it was truly beautiful. I could not have been more happy with the results. Once again thank you from the bottom of my heart for your terrific product and customer service! Sincerely, ANOTHER HAPPY CUSTOMER K. G.

Bob, I enjoyed speaking with you on the phone yesterday.  The ordering process was sooo simple and I am really looking forward to receiving my ring.  Thank you!! K.H.

Hi Vicki, Just wanted to let you know that I got my ring today and it was just as I expected.  It is absolutely beautiful and looks just like the real thing only better because it is so much affordable. Thank you for your excellent service and for personally ensuring this got to me quickly. I am more than willing to write any positive feedback for your website if you would like.  In fact, you may use this letter as it if you please. I LOVE Russian diamonds now and would recommend your company to anyone.  I had a bad experience with ordering online from another company and was quite leery about doing so again.  You restored my faith in online shopping. Thanx again and have a great day! L. B.

I just like to say how great is your customer service especially Mr. Tim Leyva and Bob whom has help me with exchanging my stone thought I am living in Australia he has put in an effort helping me very fast. Tim is a great asset and values to your company he is a sort of staff that is very hard to find which is cares and keep your customer happy, good on you Tim keep at it. P.S. my stone looks very nice now on the ring that I have designed. thanks and greatly appreciated for what you have done for me! B.C Australia

I just wanted to commend you on your customer service and hiring people who are committed to making sure that your customers are happy ones. I had the pleasure of working with Tim Leyva who helped me through the exchange and stone downsizing process and ensured that I was able to get what I want at the right time! Tim is a great asset to your organization in that he is committed to making your customers happy. Thanks again! S. N. Microsoft Corporation

Thank you very much for your quick response. You did a wonderful job and your customer service was very good. P.S.

Dear Gerry, Thank you sooooooo much for such quick service.  When I received the ring the first time it really is exquisite.  You are so right about how "real" it looks.  I will be ordering more jewelry from you. I will also recommend you to some of my close friends. Have a wonderful holiday and a safe one. Thanks, P.A.

We received the ring on Saturday and the stone is beautiful AND we were VERY pleased to see that you gave us a platinum setting for our patience! That was so VERY nice of your company. I must say I have really enjoyed working with the Hadar company, especially you Vicki! You are a sweetheart and a true professional... M.C.

Thank you for your kind service and attention to detail. I sincerely appreciate all your efforts in  making this special occasion possible. A.A.

I appreciate all of your help earlier today with my purchase. I found you to be very helpful and very friendly, and that is greatly appreciated. Again, thanks for your help. S.P.

I just want to drop you a note to express my gratitude to your professional service. Special thanks to Bob Hamburg, Gerry Hauser  and Tim (Customer service). Gerry, I absolutely love the setting, you don't have to kill yourself now, just kidding. I look forward to get another item from you. H.M., San Francisco, CA

Gerry, thank you very much for make my wife's Christmas very special. The earrings that I gave her, were perfect. I appreciated your companies service during this holiday season. I will shop again! C. W. Reedsville, PA

I just wanted to thank you again for your lightning fast service! I ordered the loose stone yesterday afternoon and it came this morning. I had my platinum engagement ring re-set during my lunch hour and now I have a fabulous ring! The jewelry repair guy went on and on about what a great quality stone the Russian Brilliant was. Compared to that, my other stone looked terrible!! Thanks again--you are really great. Diane

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